Thank you for shopping at www.senli.lk. If you are not entirely satisﬁed with your purchase, we're here to help. Exchange or Return for a Refund.
Our goodwill returns policy, which is in addition to your statutory rights, entitles you to a refund or exchange for an item bought online or in store with a valid receipt or parcel summary document within 14 days of purchase or receipt, excluding sale items. Please note some items are excluded from the goodwill returns policy.
The products can be returned within 14 days after they have been received. A new product may be exchanged for another product or returned for a refund.
To be eligible, please make sure that items must be unused, returned in the original packaging and in a re-saleable condition.
Products that do not meet these criteria will NOT be considered for return.
Purchase Not Eligible for Return:
-Final sale item(s) is not eligible for return or exchange.
-Item(s) where undergarments included is not eligible for return or exchange.
-Item(s) where undergarments included can only be returned/exchanged if it is defective/ damaged or wrong item.
-Please refer to the item(s) Description on our website to ﬁnd out it’s eligibility for return or exchange.
-You must email us a picture showing the problem/defect when you submitting the return/ exchange request online.
Return(s) can only be made to this address:
Currently we accept return items only by hand in person to our store.
147-B, W.A. Silva Mawatha, Colombo 6, Sri Lanka.
If you received a damaged product, please notify us immediately for assistance.